Frequently Asked Questions
Where are you located, and where do you ship?
Our business address is 1045 Beans Fork Rd, Middlesboro, KY 40965, United States. We ship across the United States; delivery coverage may vary for some remote regions or territories.
What types of appliances do you sell?
New kitchen appliances, coffee and espresso machines, vacuums and floor care, grills and outdoor cooking gear, and cookware. If you are looking for a specific brand or model, call us to check current availability.
Are your products new?
Yes. Everything we sell is new, and every order is checked and packed carefully before it ships.
Do products come with a warranty?
Many products are covered by the manufacturer's warranty according to the manufacturer's terms. If an item arrives damaged, contact us within 7 days of delivery; if it stops working within 30 days, contact us for a replacement or refund.
How much is shipping?
Standard shipping within the United States is $5.99, and shipping is free on orders of $99 or more. Orders are processed in 2–5 business days and typically delivered 8–13 business days after dispatch. See our Shipping Policy.
Can I change or cancel my order?
Contact us within 12 hours of placing your order. Once an order has entered processing, changes or cancellation may no longer be possible.
How do I know an appliance will fit?
Measure the space and the delivery path before you buy. Our Size & Measurement Guide explains how.
What is your return policy?
You can request a return within 30 days of receiving your item. Items must be unused, in original condition and packaging; return shipping is paid by the customer unless the item is defective, damaged or incorrect. See our Return and Refund Policy.
Do you offer discounts for seniors or military members?
Senior and military discounts may be available. Please ask about current eligibility and terms before you complete your purchase.
Which payment methods do you accept?
Major credit and debit cards, Shop Pay, Apple Pay and Google Pay. See our Payment Policy.
How can I track my order?
Use the link in your order confirmation email, or visit our Track Your Order page.
Still have a question?
Call us at (559) 309-3036 or send us a message. Business hours: Monday–Friday, 9:00 AM–5:00 PM PST; Saturday, 10:00 AM–3:00 PM PST.