Return & Refund Policy – arlenzone.com

Business Address:
1007 N Orange St, 4th Floor, Suite 2742 Wilmington, DE 19801, United States

Email: support@arlenzone.com
Phone: +1 (916) 309 1394

1. Return Window

Customers may request a standard return within 30 days of receiving their item.

Standard returns are subject to the return eligibility requirements described below. Return requests must be submitted and approved before any item is shipped back. Returns sent without prior authorization may not be accepted.

The 30-day standard return window does not replace or limit any separate manufacturer warranty that may apply to a product.

2. Eligibility for Returns

To qualify for a standard return, items must:

• Be unused and in original condition
• Be returned in the original packaging
• Include all parts, accessories, manuals, cords, adapters, hardware, and original components
• Include proof of purchase

Items that are used, damaged, missing parts, altered, installed, assembled, washed, opened where applicable, or not returned in their original condition may be subject to a partial refund, store credit, inspection fee, restocking fee, or may not be accepted.

3. How to Initiate a Return

Please contact us at support@arlenzone.com or call +1 (916) 309 1394 before returning any item.

Please include your order number, the reason for the return, and photos or videos if the item is damaged, defective, incorrect, missing parts, or not working as expected.

Once your return request is reviewed and approved, we will provide return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect due to our error.

If a customer orders the wrong item, changes their mind, selects an incorrect variant, no longer wants the item, finds that the item does not fit their personal needs or space, or wishes to exchange an item for reasons unrelated to a confirmed product defect or seller error, the customer is responsible for all return shipping costs.

Original outbound shipping and handling charges are non-refundable for customer-responsibility returns.

If the original order included free shipping or discounted shipping, the original outbound shipping and handling costs are non-refundable and may be deducted from the refund.

For standard-size orders, a minimum outbound shipping and handling deduction of $5.99 may apply. For oversized, heavy, high-value, or specially handled items, the actual outbound shipping and handling costs may be higher and may be deducted from the eligible refund amount.

Exchange shipping fees may also apply for customer-requested exchanges.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Damaged, Defective, Incorrect, or Missing Items

If your item arrives damaged, defective, incorrect, or missing parts, please contact us within 7 days of delivery with your order number and clear photos or videos showing the issue.

For issues reported within the first 7 days after delivery, we may review the claim as a potential arrival-related defect, shipping issue, incorrect item, or missing-parts issue. We may request additional photos, videos, product labels, packaging photos, compatibility information, installation details, or other supporting information before determining the appropriate resolution.

Depending on the situation, we may offer one or more of the following resolutions:

• Replacement part
• Replacement item
• Exchange for a compatible item
• Store credit
• Partial adjustment
• Return instructions
• Refund, where applicable

We reserve the right to review each claim before approving a resolution. A reported problem does not automatically qualify for a full refund, free return shipping, replacement, or other specific resolution.

We reserve the right to deny claims that do not include sufficient evidence, are submitted after the required timeframe, or appear to result from misuse, improper installation, incompatibility, normal wear and tear, customer error, or use outside the product’s stated purpose.

The 7-day reporting period for newly received damaged, defective, incorrect, or missing items is separate from any manufacturer warranty that may apply to the product.

6. Electronic Products – Returns and Manufacturer Warranty

Electronic products must be unused and in their original condition to qualify for a standard return and refund.

If an electronic product is found to have an issue shortly after delivery, customers should contact us within 7 days of delivery with photos or videos showing the issue. We may review the issue as a potential defective-item claim and determine whether a replacement, exchange, return, refund, or another resolution is appropriate.

The 30-day standard return window applies to eligible standard returns and generally requires the product to be unused, complete, and in its original condition. It does not mean that a used electronic product can be returned for a full refund simply because an operational problem is later reported.

If an electronic product has been used for an extended period before an operational issue is reported, the issue will generally be handled as a manufacturer warranty or service matter rather than a standard return for a full refund.

Depending on the product and applicable warranty, customers may be directed to the manufacturer for warranty evaluation, troubleshooting, repair, replacement, or other warranty service.

We may provide reasonable information or documentation available to us to help the customer contact the manufacturer. However, manufacturer warranty eligibility, coverage, repair, replacement, and warranty procedures are determined by the manufacturer and may vary by product, purchase channel, seller, and applicable warranty terms.

Use of an electronic product for an extended period does not automatically establish that the product was defective upon delivery. We may consider the time and manner of use, the nature of the reported issue, supporting evidence, and any applicable manufacturer warranty when determining the appropriate resolution.

If we approve a return of a used electronic product as an exception rather than directing the customer to manufacturer warranty service, the return may be subject to a partial refund rather than a full refund. The eligible refund may be reduced by original outbound shipping and handling, return shipping, inspection, restocking, or other applicable charges.

For certain used electronic products, if we approve an exception return, the refund may be up to 50% of the eligible product price, depending on the product condition, extent of use, circumstances of the return, and applicable deductions. This is an exception-based resolution and does not create an entitlement to a 50% refund. Original outbound shipping and handling charges are non-refundable, and the customer is responsible for return shipping unless we determine otherwise.

Nothing in this section limits any separate manufacturer warranty or other rights that may apply under applicable law.

7. Product Compatibility

Customers are responsible for reviewing the full product description, specifications, measurements, compatibility notes, size charts, included parts, and product limitations before purchasing.

For products that require compatibility with existing furniture, equipment, appliances, electronics, connectors, power supplies, vehicles, pets, or other third-party items, customers are responsible for ensuring the product is suitable for their intended use before purchase.

If a product is opened, installed, assembled, connected, used, or tested and the issue is determined to be related to compatibility rather than a confirmed product defect or seller error, the return may be treated as a customer-responsibility return. In such cases, return shipping costs and original outbound shipping and handling charges may apply.

8. Discounted, Promotional, and Price-Adjusted Items

Some products may be offered at discounted, promotional, or price-adjusted pricing, including items priced below the manufacturer’s suggested retail price, brand website price, typical retail price, or comparable marketplace reference price.

Because many of our products are offered at competitive or price-adjusted pricing, approved customer-responsibility returns may be subject to original outbound shipping and handling deductions, return shipping costs, exchange shipping fees, inspection fees, restocking fees, or other applicable deductions, even if the item was not separately labeled as a sale item at checkout.

Unless an item is clearly marked as final sale or non-returnable, discounted or price-adjusted items may still be reviewed under our standard return policy if all return eligibility requirements are met.

Items marked as final sale, clearance, closeout, special-order, non-returnable, or sold with specific return restrictions are not eligible for return unless they arrive damaged, defective, incorrect, or otherwise required by applicable law.

9. Consumable, Pet Food, Treats, Vitamins & Supplement Products

For safety and hygiene reasons, we do not accept returns for opened or used consumable products, including but not limited to pet food, pet treats, chews, vitamins, supplements, dental products, ingestible pet products, wellness products, or other pet health-related consumables.

Unopened consumable products may be eligible for return within 30 days of delivery if they are in their original sealed packaging, unused, undamaged, and in resellable condition.

If a consumable item arrives damaged, expired, incorrect, or significantly different from the product ordered, please contact us within 7 days of delivery with photos of the item, packaging, lot number, expiration date, and shipping label so we can review the issue and provide the best available resolution.

10. Hygiene, Personal-Use, and Safety-Sensitive Items

Certain hygiene, personal-use, pet-use, bedding, grooming, cleaning, and safety-sensitive items may not be returnable once opened, used, installed, washed, or removed from sealed packaging.

This includes but is not limited to grooming tools, pet grooming items, bedding, blankets, personal-use items, cleaning products, consumable products, and items that cannot be safely or hygienically resold once opened or used.

11. High-Value Items & Restocking Fees

For certain high-value, oversized, special-order, used, opened, assembled, installed, or inspected items, a restocking and inspection fee may apply.

Any applicable fee will be communicated before the return is processed when possible. Restocking or inspection fees may also be deducted from the refund if the returned item is not in original, unused, complete, and resellable condition.

12. Freight & Large Item Returns

Return shipping costs for large, heavy, oversized, or freight-shipped items may be significantly higher and are the responsibility of the customer unless the item is confirmed to be defective, damaged, or incorrect due to our error.

If delivery is refused, missed, or cannot be completed due to an incorrect address, inaccessible location, customer unavailability, or failure to schedule delivery, additional return shipping, storage, re-delivery, or carrier fees may apply.

13. Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Items marked as non-returnable
• Opened or used consumable products
• Opened pet food, treats, chews, vitamins, supplements, or ingestible pet health products
• Items missing original packaging, parts, accessories, or proof of purchase
• Items damaged due to misuse, improper installation, improper care, or customer error
• Certain hygiene, personal-use, pet-use, grooming, bedding, wearable bedding, sleepwear, or safety-sensitive items where applicable

14. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to your original payment method unless another resolution has been agreed upon.

Refunds are issued for the eligible product amount only. Original outbound shipping and handling charges are non-refundable for customer-responsibility returns.

If the original order included free shipping or discounted shipping, original outbound shipping and handling costs are non-refundable and may be deducted from the refund. For standard-size orders, a minimum outbound shipping and handling deduction of $5.99 may apply. For oversized, heavy, high-value, or specially handled items, the actual outbound shipping and handling costs may be higher and may be deducted from the eligible refund amount.

Return shipping costs, exchange shipping fees, restocking fees, inspection fees, carrier fees, and any applicable deductions may also be deducted from the refund where applicable.

15. Refund Processing Time

Refunds are typically processed within 5–10 business days after approval. Depending on your bank or payment provider, additional time may be required for funds to appear in your account.

16. Partial Refunds

Partial refunds may be granted in cases including but not limited to:

• Items not returned in original condition
• Items returned damaged or with missing parts not caused by our error
• Items returned opened, assembled, installed, used, or tested
• Returns initiated outside the standard return window
• Used electronic products returned as an approved exception instead of being handled through manufacturer warranty service
• Customer-responsibility returns where shipping or handling deductions apply
• Items that require inspection, repackaging, or restocking
• Situations where a replacement part, exchange, store credit, or partial adjustment is the most appropriate resolution

For approved returns of used electronic products, the refund may be limited to a partial amount, potentially up to 50% of the eligible product price, depending on the product condition, extent of use, circumstances of the return, and applicable deductions. This is an exception-based resolution and does not create an entitlement to a 50% refund.

Original outbound shipping and handling charges, return shipping costs, inspection fees, restocking fees, carrier fees, and other applicable charges may be deducted where permitted.

17. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card provider
• Contact your bank

If the issue persists, please contact us at support@arlenzone.com.

18. Return Address

Approved returns may be sent to the return address provided by our support team during the return authorization process.

Please do not send returns to our business mailing address unless specifically instructed to do so by our support team.

Returns sent to the wrong address, sent without authorization, or sent to our business mailing address without instruction may not be accepted or may experience significant delays.