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Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Below you'll find answers to the most common questions about our products, orders, shipping, returns, and more. If you still need help, feel free to contact us.

ABOUT OUR PRODUCTS

Are your products made to order?

What materials are used in your items?

Are the colors true to what I see on the website?

ORDERING & PAYMENT

How do I place an order?

What payment methods do you accept?

Can I modify or cancel my order?

SHIPPING & DELIVERY

How long does it take to receive my order?

Do you ship internationally?

How can I track my order?

RETURNS & EXCHANGES

Do you accept returns or refunds?

What if I receive the wrong or damaged item?

CUSTOMIZATION & GIFTS

Do you offer gift packaging or gift messages?

Can I personalize my order?

NEED MORE HELP?

Still have questions?

👉 Email us at support@melihazu.com

👉 Or visit our Contact Us page

We’re happy to assist you!