Shipping Policy
At Melihazu, we are committed to delivering high-quality, handcrafted products to your doorstep in a timely and reliable manner. Our shipping policy is designed to be clear, competitive, and customer-focused so you can shop with confidence.
Processing Time
All items on Melihazu are made-to-order to ensure the highest quality. After you place your order, we need some time to prepare and customize your items.
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Processing time: 3 – 7 business days (Monday–Friday, excluding holidays)
Once your order is processed, it will be handed over to the shipping carrier and you will receive a tracking number via email.
Shipping Time & Rates
We offer standard and express shipping options based on your location. Please see the detailed chart below:
| Region | Shipping Method | Delivery Time (after processing) | Shipping Cost |
|---|---|---|---|
| United States | Standard | 7 – 20 business days | $8.95 |
| Express | 3 – 10 business days | $23.95 | |
| Free Shipping | 7 – 20 business days | On orders over $95 | |
| International | Standard | 10–30 business days | $14.95 |
| (Rest of World) | Express | 7 – 20 business days | $27.95 |
| Free Shipping | 10–30 business days | On orders over $150 | |
Please note: Estimated delivery times may vary slightly due to seasonal demand, customs delays, or carrier issues beyond our control.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package directly using the link in the email or by visiting our Order Tracking Page.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other fees may be charged depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Incorrect Shipping Information
Please double-check your shipping address before submitting your order. If the address provided is incorrect or incomplete, it may lead to delays or delivery failure. We are not responsible for lost packages due to incorrect shipping details provided by the customer.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim and/or resending your item where appropriate.
Questions?
If you have any questions or need further clarification, please reach out to us at:
Email: melihazucompany@gmail.com
Hours: Monday to Friday, 9 AM – 5 PM (PST)
We’re here to help and ensure your shopping experience is smooth and satisfying.